Privacy Policy

1. Introduction & Healthcare Practice

Welcome to bonebro.in, the official clinical practice and patient consultation portal of Dr. Aviroop Chakraborty [MS Orthopaedics (Gold Medalist), WBUHS Registered], Assistant Professor at Barasat Govt. Medical College & Hospital, specialising in Arthroscopy and Sports Injury Surgery.

We are dedicated to upholding the highest standards of professional medical ethics, patient confidentiality, and privacy in compliance with applicable medical council guidelines (including National Medical Commission norms) and applicable Indian data protection laws. This Privacy Policy informs you about how your personal, clinical, and booking details are collected, handled, and safeguarded when visiting our website or scheduling an appointment.

2. Information We Collect

When you interact with our website or submit an appointment booking request, we collect only the necessary information required to facilitate your consultation:

• Personal Contact Identifiers: Your full name (first and last name), contact phone number, email address, and age.
• Clinical & Appointment Data: Selected consultation category (e.g. Arthroscopy, Knee ACL, Shoulder Bankart/Rotator Cuff, Joint Replacement, Trauma Care), preferred chamber/hospital location, date, requested time slot, and any voluntary clinical notes or symptoms you provide in the appointment form.
• Payment Preference: Choice of payment mode (offline in-person payment at the clinic or scan-to-pay BHIM UPI). We do not collect or store credit/debit card numbers or bank credentials on our servers.
• Technical & Access Logs: Standard web server connection details, including your IP address, browser type, device operating system, access timestamps, and referring pages for server security, diagnostic logging, and abuse prevention.

3. How We Use Patient Information

We process collected data exclusively for legitimate medical practice and patient care purposes:

• Appointment Scheduling & Confirmation: Generating your unique booking reference number, allocating clinic slot reservations across Dr. Chakraborty’s consultation chambers, and preventing double bookings.
• Patient Communications: Contacting you via telephone, SMS, or email regarding appointment confirmations, chamber scheduling updates, delays, or follow-up instructions.
• Clinical Preparation: Reviewing your stated concerns and orthopaedic history prior to your in-person chamber consultation to deliver high-quality, personalised orthopaedic care.
• Practice Security & Operations: Maintaining platform stability, protecting against automated spam or abusive appointment submissions, and fulfilling medical documentation requirements.

4. Medical Confidentiality & Security Measures

We treat all patient data with rigorous confidentiality. We employ multiple physical, electronic, and administrative safeguards to protect your personal and medical information:

• Data Encryption in Transit: All communications between your browser and our website are encrypted using industry-standard SSL / TLS technology (HTTPS).
• Protected Backend Environment: Booking records and server databases are stored in isolated server environments with restricted access. Sensitive credentials reside outside public web roots.
• Access Restrictions: Access to patient booking details is strictly limited to Dr. Aviroop Chakraborty and verified administrative coordinators who need the data to manage clinic queues and schedules.

5. Payment Information

When scheduling your consultation, payment can be settled offline at the clinic counter or via BHIM UPI.

Please note that bonebro.in does not process, store, or handle any sensitive financial information such as credit/debit card numbers, CVVs, net banking passwords, or UPI PINs. Any scan-to-pay UPI transactions take place securely through your personal banking application on the National Payments Corporation of India (NPCI) network.

6. Third-Party Disclosures & Non-Sale of Data

Information is only shared under the following limited circumstances:

• Associated Chamber / Hospital Desks: Transmitting confirmed appointment rosters to the designated medical centre reception (e.g., in Barasat or Madhyamgram) so your patient card is ready upon arrival.
• Legal & Regulatory Mandates: Where disclosure is strictly required by court orders, lawful medical council inquiries, or public health directives under Indian law.

7. Health Record Retention

Patient booking requests and clinical records are maintained in accordance with standard medical practice guidelines and statutory record-keeping periods in India. After consultation, records may be archived as part of your ongoing patient history to ensure continuity of orthopaedic treatment and post-surgical rehabilitation.

8. Your Patient Rights & Choices

As a patient and user of our digital platform, you have the right to:

• Review & Update: Request access to or correction of any erroneous contact or personal details on file.
• Reschedule or Cancel: Modify or cancel your consultation booking by calling or messaging our clinic coordinators.
• Withdraw Booking: Request the removal of tentative online booking records that were submitted in error, subject to medical record retention obligations.

9. Contact Details & Privacy Inquiries

If you have any questions, clarifications, or privacy concerns regarding this Privacy Policy or your consultation data, please contact Dr. Aviroop Chakraborty’s clinic administration directly:

Chambers located at Barasat & Madhyamgram, North 24 Parganas, West Bengal, India.